FAQ
Frequently Asked Questions (FAQ)
Shipping and Delivery
Q: How does ShopTrend handle shipping and delivery? A: ShopTrend offers courier delivery services for orders within South Africa. Once your order is processed, we strive to dispatch it promptly to ensure timely delivery to your doorstep.
Q: What are the shipping costs? A: Shipping costs vary depending on the size and weight of your order, as well as your location within South Africa. You can view the applicable shipping charges during the checkout process.
Q: How long does delivery take? A: Delivery times may vary depending on your location and the courier service selected. Generally, orders are delivered within [insert estimated timeframe] business days from the date of dispatch.
Returns and Exchanges
Q: Can I return or exchange items purchased from ShopTrend? A: While we strive for customer satisfaction, please note that custom items made on order cannot be returned for credit. As these items are personalized to your specific needs, we are unable to accept returns or exchanges unless there is a defect or error on our part.
Q: What if my order arrives damaged or incorrect? A: In the rare event that your order arrives damaged or incorrect, please contact our customer service team immediately. We will work swiftly to resolve the issue and ensure that you receive the correct items in pristine condition.
Customization and Personalization
Q: Can I customize products with my own designs or logos? A: Yes! At ShopTrend, we offer customization services for select products, including shirts, stickers, and decals. Simply contact us with your design specifications, and our team will work with you to bring your vision to life.
Q: How long does it take to receive custom-made items? A: The production time for custom-made items varies depending on the complexity of the design and our current workload. We will provide you with an estimated timeframe for completion upon receiving your order.
Contact Us
If you have any additional questions or require further assistance, please don't hesitate to contact our customer service team. We're here to help!
