Shipping & Returns
Shipping Policy
At ShopTrend, we strive to provide efficient and reliable shipping services to ensure that your order reaches you in a timely manner. Please review the following information regarding our shipping policies:
Order Processing Time
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Once your order is placed, please allow 1-3 days for it to be processed and prepared for shipment. Our team works diligently to fulfill orders promptly, but processing times may vary depending on product availability and order volume.
Shipping Methods
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We offer courier delivery services for orders within South Africa. Our trusted courier partners ensure safe and secure delivery of your packages to your doorstep.
Shipping Costs
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Shipping costs are calculated based on the size, weight, and destination of your order. You can view the applicable shipping charges during the checkout process before finalizing your purchase.
Delivery Time
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Delivery times may vary depending on your location and the shipping method selected. While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather delays or logistical issues may affect delivery times.
Order Tracking
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Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your order and track its journey to your doorstep.
Return & Exchange Policy
At ShopTrend, we want you to be completely satisfied with your purchase. Please review the following information regarding our returns policy:
Custom and Personalized Orders
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Custom and personalized orders are crafted specifically for you and cannot be returned for credit or exchange. We take pride in creating unique items tailored to your individual preferences and needs.
Damaged Items
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We take great care in packaging and shipping your orders to ensure they arrive in pristine condition. However, if you receive a damaged item, please report it to us within 24 hours of delivery.
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To expedite the resolution process, please provide us with clear images of the damaged item and its packaging. This will help us assess the damage and determine the appropriate course of action.
Returns Procedure for Damaged Goods
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If you need to return a damaged item, please ensure that it is sealed in its original packaging to prevent further damage during transit.
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Contact our customer service team to initiate the returns process and receive further instructions on returning the item.
Refunds or Replacements
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Depending on the nature of the damage and the availability of the item, we will offer either store credit/voucher or a replacement for the damaged item. Our goal is to resolve the issue promptly and to your satisfaction.
Contact Us
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If you have any questions or concerns regarding returns, damaged items, or any other aspect of your shopping experience, please don't hesitate to contact our customer service team. We're here to assist you and ensure that you're happy with your purchase.
